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It's about people, it's about nature, it's about beauty, it's about time!

Returns & Refunds

Ekoko is not satisfied when you are not satisfied. So if that happens then we will take care of it. We promise:

  • we accept ‘just because’ as your reason
  • you have 5 days after receipt to think about it
  • a refund if you do not want another product
  • an exchange for the product you like better

Of course we do have a few rules:

  • the product can not be used and need to be in the original un-opened packaging
  • if the product is damaged we can not accept a return
  • if the package is damaged at arrival you should make a note at the delivery service or refuse it.
  • sale off items can not be returned

That’s all, in case you want to return something then please contact our customer service by email info@ekoko-handmade.com or call our hotline 09 62 339527